1. What types of surgical instruments do you manufacture?
We manufacture a comprehensive range of surgical instruments, including:
- Scalpels
- Forceps
- Scissors
- Retractors
- Surgical needles
- Sutures
2. What materials are used in your instruments?
Our instruments are primarily made from high-quality stainless steel, known for its durability and resistance to corrosion. We also offer instruments made from titanium and other specialized materials as needed.
3. Are your instruments compliant with industry standards?
Yes, all our surgical instruments are manufactured in compliance with relevant industry standards, including ISO and CE certifications, ensuring safety and quality.
4. Do you provide customization for instruments?
Absolutely! We offer customization options to meet specific requirements, including alterations in size, design, and material. Please contact us with your specifications.
5. What is your production lead time?
Lead times vary based on order size and complexity, typically ranging from 3 to 4 weeks. We will provide a more accurate timeline once we receive your order details.
6. Can you handle large volume orders?
Yes, we have the capacity to handle both small and large volume orders while maintaining our quality standards.
7. What quality control measures are in place?
We implement rigorous quality control measures throughout the manufacturing process, including inspections, testing, and adherence to quality standards to ensure every product meets our specifications.
8. Do you provide samples?
Yes, we can provide samples of our surgical instruments upon request. Please contact us for details regarding any associated costs.
9. What are your payment terms?
Our standard payment terms typically require a 50% deposit upfront and 50% before shipment. We accept various payment methods, including PayPal, Bank Wire Transfers, Payoneer, EasyPaisa and JazzCash.
10. How do you handle shipping?
We collaborate with trusted logistics partners to ensure timely and safe delivery of our instruments. Shipping costs are calculated based on order size and destination.
11. What is your policy on returns and exchanges?
We accept returns for defective products within 30 days of receipt. All returns must be in their original packaging and unused.
12. Do you Offer OEM Service with Customer Logo and Packaging?
Being Manufacturers we offer OEM Service, Can brand tools with customer logo and offer customized brand packaging too.
13. How can I contact your customer service team?
You can reach us through:
- Email: info@simrix.com or simrix@gmail.com
- Phone: +92 300 6298 578
- Contact form on our website